THE AI FORUM

CEO & Business Leaders Panel Session: AI-First Business: The Next Frontier of Enterprise  Strategy

Strategic Foundation   What does it truly mean to be an “AI-first” business, and how should leaders reimagine their strategy to embed AI  at the core of operations and decision-making?

Leadership & Culture Shift:  What cultural and leadership changes are required to success-fully transition from traditional or digitally trans-formed models to AI-first organi-zations?

AI Integration Across Functions: How can businesses identify the right functions or processes such as finance, HR, operations, or marketing to prioritize for AI integration?

Workforce Transformation  How can companies manage workforce transformation reskilling, upskilling, and redeployment as they adopt  AI technologies?

Moderator: Tola Yusuf, Founding Partner, Infratel Africa.

Panelist: 

• Obafemi Banigbe, Chief Executive Officer, T2 Mobile, Nigeria.
• Andie Oluwafemi Moyan, Chief Executive Officer, CitiData Centre 
• Tunde Dada, Group CIO/BCM, inq. digital Group
• Deen Yusuf, General Manager, Microsoft Nigeria & Ghana

Technology innovation session 1 – Reserved

TRANSFORMING BFSI IN THE AGE OF AI

AI in BFSI Panel Session: Discussing How Banks, Insurance and Fintechs in Nigeria Are Leveraging AI For to Transform Business Operations and Drive Innovation

• How can we leverage AI to transition from smart to intelligent banking?
• AI in Core Operations: How are financial institutions in Nigeria using AI to streamline operations, reduce costs, and improve operational efficiency?
• How can AI help expand access to financial services for underserved populations, including informal businesses and rural communities?

Moderator: Akeem Adesina. Technical Director, MEA, The Foresight Group.

Panelists:

• Rachel Adeshina, Chief Information Officer, First Bank Nigeria
• Martin Igwe, Chief Information Security Officer, Globus Bank
• Odalo Aimufia, Group Chief Information Officer Leadway Holdings

SECURING BUSINESS EXCELLENCE WITH THE POWER OF AI

Technology innovation session 2

This session will showcase the latest transformative technologies in the AI space, featuring a leading industry expert who will share practical insights and real-world case studies on the successful implementation of AI innovations across various sectors.

Speaker:  Kehinde Ogundare, Country Manager, Zoho Corporation, Nigeria

EXHIBITION TOUR AND NETWORKING COFFEE BREAK

Executive Panel Session on AI & Cybersecurity: Protecting Digital Nigeria

• Leveraging AI to predict, detect, and neutralize cyber threats in an increasingly digital and connected economy
• How is AI enhancing threat detection and incident response in Nigeria’s increasingly digitized economy?
• What role can AI play in strengthening Nigeria’s national cybersecurity infrastructure, particularly in protecting critical sectors like finance, energy, and telecoms?

Panelists

• Lars Christer Johannisson, CEO, Rack Centre Lagos
• Favour Femi-Oyewole, Group Chief Information Security Officer, Access Bank PLC
• Harrison Nnaji, Chief Information Security Officer, First Bank of Nigeria
• Bukola Ajayi GM, Architecture and Engineering (I.T Division), MTN Nigeria
• Phil Aneke, Digital & Technology Director, Nigerian Breweries Plc

DRIVING CX AND BUSINESS GROWTH IN KEY SECTORS IN THE AGE OF AI

Presentation: Data is the Fuel: Building Scalable AI Infrastructure in Nigeria

• Understanding the role of data lakes, cloud platforms, and local infrastructure in accelerating enterprise AI readiness in Nigeria.

Panelist:

• Khalid Yesufu, Chief Information Security Officer, CyberSOC Africa

Panel Discussion: Transforming CX & Customer Service with the Power of AI

• How is AI enabling organizations to deliver hyper-personalized customer experiences, and what impact does this have on customer satisfaction and retention?
• Exploring most effective ways companies in Nigeria are using AI—such as chatbots, virtual assistants, and predictive analytics—to enhance customer service delivery?
• AI in CX Journey: What are the biggest obstacles businesses face when integrating AI into customer experience strategies, and how can they be overcome?
• Measuring Success: What key metrics should organizations track to evaluate the ROI and effectiveness of AI-powered customer experience initiatives?

Moderator: Godswill Umoru, Head, Digital Technology,  Montego Upstream Services

Panelists:

• Uti Ellu, Group Head, Customer Experience Strategy, Sterling Bank Nigeria
• Jumoke Adedeji, Head of Customer Service, Flour Mills of Nigeria Plc
• Chikaodili A. Adun, Chief Customer Experience Officer, First Bank Nigeria

Closing Panel Discussion: The Role of AI in Transforming Retail, Ecommerce & SME Growth in Nigeria

• Discussing how retailers and e-commerce platforms are using AI to deliver personalized CX and impact on customer loyalty and sales
• What are the biggest barriers facing retail and SME businesses in Nigeria when it comes to adopting AI, and how can these be overcome?
• How can AI enable small businesses and startups sector in Nigeria to compete and grow in the digital economy?
• How do you see AI reshaping the future of commerce in Nigeria over the next 3–5 years, and what should SMEs be doing now to prepare?

Moderator: Akeem Adesina, Technical Director, MEA, The Foresight Group

Panelists:

• Shola Ajayi, Principal Partner, STRATAGEM AFRICA
• Olusegun Enitan Dada – OED, Founder of ITH Holdings and ZojaPay FinTech.
• Gbolahan Salami, SVP, Product, Growth and Marketing , WAKANOW
• Dotun Adekunle, COO & CTO, Opay Inc Nigeria

Closing Remarks and End of The AI Forum Nigeria